Nanaimo Chamber's Automotive Business of the year
We had our car serviced on this week and were completely impressed with the service, price and efficiency we received at Tim’s Automotive. Dave, the owner, ensured we had personalized care and made sure his team did all that was needed to have our car back on the road that same day. His team at the front desk and in the shop were all friendly and informative. Not only was the customer service exceptional, we felt very informed on the work that needed to be done and the suggestions made to increase the performance on our car. I felt they were very accurate to their estimate and made sure I had all the information prior to proceeding with any work. I will certainly continue to bring our vehicle to Tim’s Automotive and strongly recommend them to anyone looking for regular maintenance and/or the big fixes! Thank you Dave and team!
I moved to Nanaimo in the fall of 2015 and shortly after went to Tim’s Automotive on a recommendation to have my 2008 PT Cruiser tuned up and safety checked to transfer over to BC. The service was friendly, fast, thorough, and economical. I’ve since moved all of my automotive needs to Tim’s. Everyone working there is absolutely great. Dave always checks around to find the best deal on parts and he sure has a wide ranging and comprehensive network of partners and suppliers to draw from. He always checks with me before doing any serious amount of labour or when he simply knows a job could get expensive. The mechanics are wonderful. My ten year old car is purring like a kitten for the first time in years. They often clean up my car after working on it. They drive me home and pick me up while working on my car. They partner with HB Towing, so a pick-up of my car when needed is hassle free and simply added to my final bill with Tim’s, which is a huge amount of peace of mind. They follow up on the service they provide and they stand by their work, which is always pleasantly rare to find. They are also active in the local community, which is really nice to see. It’s been a long time since I’ve had a local automotive shop I really trust. Tim’s Automotive are good people, offering good, honest service.
Recently my family and I were heading back to Nanaimo from a few relaxing days of golf on the Lower Mainland when the starter went in my truck and we were in the ferry line-up at Horseshoe Bay. A few profanities later I called Dave at Tim’s Auto and pleaded for help. The first thing Dave said was “don’t worry Eva, we will get this all figured out.” After a few mechanical questions Dave determined that it was not the battery, nor was it the alternator, but most likely the starter. Dave suggested that we tap on the starter, which is located under the engine, while one of us tries to start the truck so see if we can get it going again. We were not exactly sure what a starter looks like so Dave sent us a picture of it. We tapped and no go! A Tow truck was called and Dave had the truck sent to the Midas repair shop in North Vancouver. We walked on the ferry and the next morning Dave collaborated with Midas about the diagnosis, even ordering the starter under my account here, which in turn saved me some money. This all happened after Dave’s shop was closed and he still took the time to take care of his customer! Awesome customer service and super honest establishment, in fact, Tim’s Automotive is simply outstanding!! Thanks again Dave.
-Rick and Eva Mawer
A few months back my wife and I purchased an Xterra at Tim’s. Dave was very honest about the vehicle’s past. Shortly after the purchase we had a minor mechanical issue that Dave was more than willing to help us with. Needless to say we would recommend Tim’s for reliable and friendly service, and from here on out, our all mechanical needs will be brought to this shop!
A bouquet of hugs, kisses and gratitude to Dave and his mechanic Perry for finding the problem with the engine on my car. I had taken my car to three different garages in Nanaimo over the last 1and 1/2 years spent over $1,000.00 dollars and the problem was never fixed. I brought my car to Dave at Tim’s Automotive Repair and Perry had repaired it in a very short time at no charge. Tim’s has my auto repair business in the future.
Thank you for the fantastic service owner dave and the receptionist at the counter you were both very helpful and he loves his Toyota sienna thanks again.
We at Van Ventures have used Tim’s Automotive and found their customer service great and staff very knowledgeable!
The best place in town and honest too!!!!!!!
I Would just like to extend my gratitude and send Dave and all his staff a huge THANK YOU! I am so happy with the purchase of the 2003 Nissan Altima. It’s a great little car and I am sure to get much much more life for this little gem. Thank you for taking such great care of me and making this an easy sale! I would recommend you to anyone looking for a solid good affordable car. Thanks again !!
Shelley here, I bought the 98 TJ last week. Here is the link to the restaurant so you guys can come in. I left a credit for you at the front desk, just tell your server. I have to tell you, I am so, so, so in love with my Jeep. Our life just seems so much more fun in the last week. …I …can hardly keep my husband away from it, and he has a Hummer that he thinks is the world. I think maybe he has changed his tune, lol!
I just wanted to say thank you again. You were a pleasure to deal with, which isn’t always the case when buying a used car. Have a great summer, and let me know when you are in town.
To Jessica and Dave and the team and Tim’s Automotive on Bowen Road. Your honest, helpful and kind support made my daughters very first car purchase a wonderful experience.
-Bouquet from the Nanaimo News Bulletin
Thank You for the good and fast service in getting my little Neon up and running again on Wednesday. And also thank you to the lady at the front desk for her good customer service. You made this “great-grandma ” very happy!
New to Nanaimo. Tim’s was recommended as a good shop for repairs. Excellent service, courteous staff and my problem was solved quickly and efficiently. Thanks,
To the very kind man who gave me advise over the phone about the fan issue in my Hyundai Santa Fe on December 30th at around 4PM, even though you were closed…. Thank you very much, I really appreciated your time. Happy New Year!!!
To the amazing team @ Tim’s Automotive, Thank you for investigating the “bump” and leak in my car. It really put my mind at ease. I also want to say thank-you for fixing up my SUV, so i could get my BC plates. It sure feels great to be home on Vancouver Island. I really appreciate all that you have done. See you again soon,
I recently purchased a vehicle at Tim’s Auto Repair and Used car Sales. I had some concerns shortly after buying the car and returned to speak with Dave. He quickly assured me that he “had my back” and that he would take care of any issues. Sure enough, within a day, my vehicle was returned and the minor issue was resolved to my satisfaction. I can see what they won the “Business of the Year“ award by the Nanaimo Chamber of Commerce. It’s so refreshing in this day and age to find someone who actually stands behind their product(s).
It should also be mentioned that the staff I dealt with (Vanessa, Herb and Dave) were super friendly. Vanessa even went out of her way to bring some treats in for my dog. Talk about going above and beyond!
Thanks everyone at Tim’s for outstanding service!